Frequently Asked Questions

Frequently Asked Questions

Pricing

How to order

Materials and care instructions

  • How is my Heromod made?
    Our Heromods are created by printing binder material and colored ink layer-by-layer into a bed of gypsum-based powder. After printing, the models are finished with a cyanoacrylate (super glue) sealant to ensure durability and vivid colors. The final product is a hard, brittle material and so must be handled carefully.
  • How fragile is my Heromod?
    You must treat your Heromod like a collectible or ornament and not an action figure or a plaything. It can snap or break on impact.
  • How can I extend the life of my Heromod
    To extend the life of your Heromod, make sure you do not expose the figurine to moisture or direct sunlight as they will cause the inks to fade. Handle the Heromod with care and do not knock it against any surfaces. It is best to keep your Heromod in its box for protection. If you are however, placing it somewhere loose, make sure you secure it to something to make sure it doesn't tip over and snap or chip.

Shipping

  • Do you ship internationally?
    Yes and it's free!
  • How long will it take for my Heromod to arrive?
    Due to an uncompromized technical process your Heromod will take 4 weeks to be shipped out to you from the time of order. As each item is unique, we take this time to ensure the quality of the model and its likeness to you and then also allow for packaging and shipping time after the 3D print.

Media and Press

  • Press requests and can you use HeroMod images and text?
    For press contacts please email hero@heromods.com. If you are a media outlet and wish to use text or other assets from our website, you are free to do so as long as HeroMods is identified as the product. We are open to all press and media requests.